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Domestic Abuse Services Update

This is undoubtedly a worrying time for all of us, for many different reasons. Please be aware of the devastating impact quarantine could have on victims of domestic abuse; think of an indefinite Christmas period, with financial stress, illness, isolation and lack of support services thrown in.

Currently Women’s Aid are offering a brilliant online service with a web chat, you can also find information about how to cover you tracks online:

https://www.womensaid.org.uk/information-support/

The National DA Helpline number will be operating as usual, but we imagine there will be an increase in calls: 0808 200 0247. Men’s Advice Line: 0808 801 0327



Banking

We have received the following advice from one of our local Banks.

Robust contingency plans are already in place to ensure ATM’s remain stocked in the event of any branch closure due to staff illness or disruption to service. I would imagine all high street banks would be similarly prepared to ensure this is the case at a branch level, worth noting however this may not be the case at independent cash machines in convenience stores for example.

The biggest concern is that everyone has a card and PIN number to use either online or instore. If they have this they will be able to access cash via ATM or Post Office, as well as getting cash-back from supermarkets and convenience stores. If you do not have a PIN number then we suggest you contact your bank ASAP to get them to send you one.

UNDER NO CIRCUMSTANCES GIVE YOUR CARD AND/OR PIN NUMBER TO ANYONE ELSE.

If a customer is genuinely unable to access cash via any of the methods already mentioned, we would be happy, in these exceptional circumstances, to allow a trusted third party to come and cash a cheque at the branch subject to the following conditions being satisfied,

  1. The cheque is signed and completed by the account holder and is for a reasonable amount (i.e.100 pounds or under)
  2. The cheque is accompanied with a letter, signed and dated by the account holder, advising the name of the person authorised to receive the cash on their behalf, and listing which item of identification the third party will be bringing. (This will be a one-time use letter to be retained by the encashing branch)
  3. The third party collecting can be suitably identified with the listed document (ie Passport/Driving License), and finally
  4. We can call the customer on a number held on our systems to confirm the authenticity of the request at time of encashment.
IF YOU DO THIS MAKE SURE YOU KNOW AND TRUST THE PERSON

Customers will still be able to access online and telephone banking, however increased demand may result in longer wait times than usual.

One thing I would like to personally stress is that customers remain on guard for any opportunistic scams that may arise either via telephone or by door to door callers. I have heard already that pensioners (not in our area thankfully) have been targeted by people knocking on doors, offering to do shopping for customers and taking money, cards and PINs which they never returned.



UK Power Networks


If you think you would need to have extra support in the event of a power cut then you can apply to go on UK Power Networks Priority Services Register

Schools

You will by now be aware that Schools will be closed from Friday except for children of key workers and the most vulnerable , The list is now available from the Governmenrt



Cromer Town Council

Cromer Town Council offices remain closed, with staff working from home - all lines of communication are open and updates will be made on social media pages.



North Norfolk District Council

In light of growing concerns over Coronavirus (COVID-19), we have taken the decision to restrict public access to our offices in Cromer and Fakenham. We are still very much open for business are still committed to delivering our services through other channels.

Find details here



NHS England

Washing your hands more often, and for 20 seconds each time, can really help prevent the spread of coronavirus.



Merchant's Place

There is a lot of useful local informatkion about the CoronaVirus situation on their website

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Our NHS staff are working hard for us all and are very stressed so please do not abuse them

 

Cromer Cares on the behalf of Cromer Town Council